Refund Policy


We strive to provide high-quality products/services to our customers. If you are not satisfied with your purchase, we offer a refund under certain conditions as outlined below.

Refunds may be issued under the following circumstances:

  • The product was damaged or defective upon arrival.

  • The wrong product was delivered.

To request a refund, follow these steps:

  1. Contact our support team at [casethegamenz.com] with your order details and reason for the refund request.

  2. Provide any necessary proof (e.g., photos of damaged items).

  3. If approved, refunds will be processed within [3] business days and credited back to the original payment method.

If a return is required for a refund, customers must:

  • Return the item in its original packaging and condition.

  • Cover any applicable shipping costs unless the return is due to our error.

  • Provide a tracking number if applicable.

For any questions regarding our refund policy, please reach out to us